STAKEHOLDER ENGAGEMENT Regular stakeholder dialogues are crucial to our Sustainable Agriculture Policy, sustainable palm oil production and commitment delivery. Our key stakeholders are: employees, customers, investors, government and civil organisations, and local communities. We connect, engage and collaborate with these stakeholders through various platforms to strengthen mutual interests and establish common goals. For product safety, we conduct the customer engagement initiatives including production audits, public seminars and customer satisfaction surveys. To achieve ISPO-certified production, we maintain regular contact with suppliers, customers, grower cooperatives and government ministries. As our agribusiness operations are vital to the livelihoods of many who live in communities near our plantations, we aim to advance their socio-economic development. To uphold FPIC, particularly with respect to land acquisition involving local villages, we conduct Social Impact Assessments to understand community needs before initiating new projects. We also promote open negotiation and inclusive decisionmaking with local communities. These efforts come under our Solidarity Programme, which encompasses initiatives such as fire-control awareness, education, health, infrastructure development, micro-enterprise support, farmer training, culture preservation and humanitarian efforts. For full details of our management approach, materiality assessment, stakeholder engagement, sustainability programmes and performance, please download our latest Sustainability Report at: http://www.indofoodagri.com/sustainability-home.html Forest monitoring in Treblasala Estate, Banyuwangi, East Java Group Overview Financials Other information Sustainability and Governance Operation and Financial Review 27 Annual Report 2024
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