27
INDOFOOD AGRI RESOURCES LTD
SUSTAINABILITY REPORT 2014
Stakeholders
Issues
Methods
Outcome
Frequency
Shareholders
Investors and
Bankers
Transparency
and disclosure of
environmental and
social performance
information
One
-
to
-
one
meetings, surveys
Issue sustainability
report
Regular briefings
Customers and
Consumers
Product safety
and health
Surveys, regular
one
-
to
-
one meetings,
customer support line
Provide certification
and nutrition
information on
product label
Regular Meeting
Upon request
CPO Suppliers
Product traceability
Surveys, audits,
one
-
to
-
one meetings
Sustainable and
traceable palm oil
Annual Socialisation
and
audit meetings
Local Suppliers
Local business
opportunities, lack of
project management
skills
Technical assistance
to local businesses
on construction of
civil projects
Develop local
community projects,
e.g. mosques
By project
Governments and
Regulators
ISPO certification,
local laws and
regulations
Public forums and regular
meetings
Comply with local
and international
regulations, taxes and
levies
Upon request, invitation
Non
-
Governmental
Groups
Loss of biodiversity,
environmental
rehabilitation, climate
change and adoption
of good agricultural
practices
RSPO meetings, one
-
to
-
one
meetings, local multi
-
stakeholder initiatives
Social impact
analysis, and FPIC
Upon request
Employees
Employee development,
working conditions and
OHS
Dialogue with trade unions,
grievance procedure,
whistle
-
blowing processes
Invest in employee
capability
development and
OHS programmes
Biennial new CLA
Smallholders
(FFB Supplier)
Sustainable agricultural
practices
Development of platforms
for cooperation and
socialisation
Provide possible
technical support in
terms of training
Upon request
Local Community
Native customary rights Regular feedback and
awareness meetings,
stakeholder forums for
complaints, grievance
resolution, and other ad
hoc engagements
Contribution on
education, medical
facilities and
infrastructure and
donations
Annual Community
development Forum
Per request subject to
internal management
evaluation
IndoAgri is a member of the RSPO, the CSP, as well as the rubber,
sugar, vegetable oil and palm oil associations in Indonesia.
Through CMAA’s achievement of Bonsucro standards in 2015,the
Group is now a member of Bonsucro, a multi
-
stakeholder, non
-
profit organisation for sustainable sugar production.
To help our independent smallholder farmers attain sustainable
agricultureandcertifytheirplantationstoRSPOstandards,weentered
into a partnership with IDH in 2014. The IDH is an international
organisation that develops public
-
private partnerships to promote
sustainable agriculture, zero deforestation, increasing palm oil
yields and providing better market access for the smallholders.
The key issues for each of our stakeholders groups, and how we
engage with them, are tabulated below.
