Quality control process in our laboratory at Refinery Priok, Jakarta. PRODUCT QUALITY AND SAFETY (GRI 3-3, 416) As an agri-company, we recognise the importance of integrating food safety throughout our value chain. By providing safe, high-quality products, we strengthen brand reputation, enhance consumer trust, and reinforce our position as an employer of choice. Food safety We uphold rigorous production standards through formal change management processes. Our Quality Control and Assurance teams receive ongoing training in hygiene, safety, Halal compliance and the latest food safety standards. Food safety strategy and operations are overseen by our Sustainability Head, supported by annual audits for hygiene, sanitation, and housekeeping at all production sites. In 2024, we have extended our audit scope beyond the ‘Big Five’14 to ensure that 100% of supply tonnage to our refineries comes from sources that are audited annually on food safety. We also perform regular testing of our emergency recall procedures; the last simulation was conducted in December 2025. We maintain a robust product recall process covering incident detection, investigation, corrective action, and knowledge sharing. In 2025, no recalls of our products were required. Regular reviews ensure effectiveness and reinforce our commitment to compliance and proactive safety management. 14 Big Five refers to the top five raw material suppliers based on raw material tonnage supplied to our refineries. 62 Indofood Agri Resources Ltd. Sustainability Report 2025 Sourcing Appendix Product Community People Environment Our Business Our Approach At a Glance CEO Statement
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