Risk Management, Business Continuity and Supply Chain Resilience We work in close partnership with our suppliers to proactively anticipate and mitigate potential supply chain disruptions. GRIEVANCE MECHANISM Submission of Complaints Reception of Complaints Handling of Complaints Complaints from Employees For Gender related complaints Gender Committee 1. Verification and follow up by management 2. Mediation and resolution of complaints Complaints from External Parties Community, NGOs, etc Complaints from Internal Employees related to Employment Matters Complaints related to Operational Matters Price determination, land compensation, etc Complaints related to Gender: Discrimination, sexual harassment, violation of women rights Complaints related to Social and Environmental Matters Company Representatives (Unit Manager, Head Administration, Head Assistant) Submission of Written Complaints + Supporting documents/proof (if any) to: This strategic approach includes the close monitoring of government regulations and other restrictions to minimise interruptions in product delivery to our customers. Additionally, we ensure continuous product availability by maintaining a healthy inventory on e-commerce platforms. Our risk management approach is guided by a robust framework, which our ERM team is responsible for maintaining. Strong governance and clear controls enable proactive risk identification, assessment, and mitigation. Through crossfunctional collaboration with risk owners, managers, and internal audit, the ERM team ensures quarterly risk assessments are conducted, and control measures are evaluated for overall effectiveness. Management recognises corruption as a potential risk that could impact the business. In response to this, the company has implemented several robust mitigating controls. A core component of this effort is the regular communication of our Code of Conduct to all employees, which encompasses two essential policies: Company Business Ethics and Employee Working Ethics. Violations of these policies constitute a breach of the employment contract and may lead to disciplinary action. We also empower employees to report any witnessed or suspected instances of bribery through our established whistleblowing channels. We extend these anti-corruption standards and commitments to our third-party vendors and suppliers and conduct due diligence to ensure their compliance. The AC & RMC facilitates risk review by meeting quarterly with the ERM team and presenting the findings, including risk profiles and mitigation strategies, directly to the Board. To maintain resilience, business continuity plans are regularly updated to reflect global developments, particularly in strengthening strategies for climate-related risks and preparing for future pandemics. Further details on programs, certifications, management systems, R&D, governance, and stakeholder engagement are available online. 07 Indofood Agri Resources Ltd. Sustainability Report 2025 Sourcing Appendix Product Community People Environment Our Business Our Approach At a Glance CEO Statement
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