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stakeholder engagement
engagement process
We continue to communicate with our stakeholders
proactively and engage them on topical issues. Our
sustainability teams have developed effective community
development programmes and maintained regular
dialogues with the employees, workers, local community,
governments and NGOs on issues of concern to them.
This is done through public perception management,
stakeholder social mapping, regular meetings and
informal sessions.
social mapping and public
perception management
A public perception system is implemented to manage
social unrest within our operations. The system performs
a social mapping around the plantation to identify the
stakeholders. Meetings, interviews and interactions with
members of the community and other stakeholders are
organised to gather information of the local community’s
needs and interests. This allows us to develop specific
community development programmes that can effectively
resolve local concerns. Most of our programmes involve
local employment, partnership with local businesses and
better remuneration. A feedback channel is established
to monitor the programmes, complaints and community
response. The CSR teams will follow through the
investigation and resolution of incidents.
participation in the musrengbang
In addition to the formal reporting process, local community
engagement is managed through the musrenbang, a
community development planning forum. The local
community meets annually in January to discuss important
issues affecting their communities and prioritise a list of
improvement projects, which they submit to the Bappeda,
the planning department of the local government, who
then decides on the resources that would be assigned
to the neighbourhood.
IndoAgri contributes in the preparation of musrenbang
with the local community, and provides advice to address
their needs.
resolution of land disputes
IndoAgri complies with all legal provisions regulating the
use of land for plantations. The company has established
a land conflict resolution mechanism in case of disputes
on land ownership rights. Claims are investigated through
this mechanism by involving the local government,
village administrative team and community elders, and
re-measuring the area of dispute. The local district
government has the final jurisdiction.
Indofood Agri Resources Ltd.